Damage Management

In a fleet, an accident — whether a minor body scratch or a major incident — creates a heavy operational burden: the accident report, the insurance file, the assessor, workshop follow-up, a driver stranded on the road. We run this entire process.

All your driver has to do is call us at the scene. Every following step — collecting the paperwork, the insurance and assessor process, following up the repair and getting the driver back on the road — is organised by Leader Fleet.

Scope of service

• Step-by-step telephone guidance for the driver at the scene
• Follow-up of the accident report and required documents
• Opening the insurance / comprehensive cover claim and the assessor process
• Referral to an authorised or partner workshop for repair
• Replacement vehicle allocation for the duration of the repair
• Follow-up of recovery from the other party's insurer
• Vehicle-level reporting of damage history

What happens at the moment of an accident?

1. Call us The driver calls our call centre from the scene. Safety measures and the steps for the accident report are explained by phone.
2. Paperwork and claim The accident report, photographs and driver statement are collected; the insurance claim is opened by us.
3. Towing and replacement vehicle If the vehicle cannot be driven a tow truck is dispatched; a replacement vehicle is allocated to the driver as quickly as possible.
4. Repair and return The repair is followed up together with the workshop and, once complete, the vehicle is checked and handed back to the driver.

Frequently Asked Questions